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FAQS
What are your postage and packing charges?
What do the different conditions mean?
How can I pay for my order?
Where will you ship to?
What is your returns policy?
What will I be charged if I view your prices in Euros or US/Australian Dollars?
What are your postage and packing charges?
Postage is free for orders over £15 in the UK! Postage costs using Royal Mail First Class or Airmail are:
| UK |
£ |
| Orders up to £14.99 |
1.00 |
| Orders £15 and over |
Free |
| Europe |
£ |
| Orders up to £49.99 |
2.00 |
| Orders £50 and over |
Free |
| Rest of World (inc Australia and USA) |
£ |
| Orders up to £99.99 |
3.00 |
| Orders £100 and over |
Free |
If you wish to pay for UK Special Delivery or Priority Overseas Airmail (free with orders over £250) the costs are:
| UK Priority |
£ |
| By Special delivery, provides priority handling, and is tracked. Items must be signed for. Guaranteed delivery by 1pm next day. |
5.50 |
| Orders of £250 and over (see note below) |
Free |
| Europe Priority |
£ |
| Provides priority handling, and is tracked. Only available to Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland. |
6.50 |
| Orders of £250 and over (see note below) |
Free |
| Rest of the World Priority |
£ |
| Provides priority handling, and is tracked. Only available to Brazil, Canada, Hong Kong, Malaysia, Singapore, USA and New Zealand. |
7.50 |
| Orders of £250 and over (see note below) |
Free |
PLEASE NOTE: for exceptionally heavy or large items (such as year books) extra postage will be charged; in these cases the extra cost will be clearly noted on the item description.
All items are sent by 1st Class/Airmail Royal Mail, items valued over £250 will be sent by Special Delivery/Airsure (items must be signed for) free of charge (please select the ordinary non-priority mail options, Special Delivery/Airsure will be added automatically) . This can service can be paid for separately for smaller orders by selecting the 'Priority' options. All orders have certificates of posting and the Post Office will contact you to confirm the details on any items that are lost or damaged in transit.
What do the different conditions mean?
For a description of Australia KGV Kangaroos and Heads, please see the following link
The description of all other items on the website are as follows:
• Unmounted Mint (Unhinged Mint) means fine mint without faults and never hinged
• Mounted Mint (Hinged Mint) means fine mint without faults with previous hinge and may have previous hinge remains
• Fine Used means fine circular date stamp used, without faults, may include cancelled to order or philatelic (first day cover) cancellation
• Good Used means stamps without faults but with a slogan, parcel, roller cancel or heavier circular date stamp cancel.
In all circumstances our 100% money-back guarantee applies – if you don’t like it we will exchange it for one you do like or we will give you your money back.
The illustrations on the website are intended to show you the quality of the items you are going to receive. In the case of special items the illustration is the item you will receive. Any faults that are not evident from the illustration are described. In the case of general items the illustration is intended to show the standard you should expect – the actual item you are sent may differ from the one shown, but should be to the same standard. In all cases our 100% money-back guarantee applies.
How can I pay for my order?
You may pay by credit/debit card online or over the phone on 020 8657 4851. We accept Visa, Mastercard, Visa Electron/Debit, Maestro and Solo Cards as well as American Express. Our online orders are processed through Sage Pay (Protx) who have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI).
If you wish to pay over the phone please have your order number and credit card details ready including the security code from the back of the card.
We can accept payment by cheque payable in GB pounds if you notify us by phone/email when placing an order. Please make cheques payable to 'Irwin Philatelics'. Please allow 7 working days for cheques to clear. All our contact details can be found on our ‘About Us & Contact Details’ page.
Where will you ship to?
We will ship anywhere in the EU, North America and Australasia. For other countries please contact us before placing an order. Please note, for security reason we only ship to the billing address on the given credit/debit card.
What is your returns policy?
Steve Irwin Stamps wants to ensure you are happy with your order. We will accept returns, if for any reason you are unhappy with your order, within 14 days of the order being received. If items are not as described or damaged or lost in transit please notify us as soon as possible.
• Please notify Steve Irwin Stamps directly before returning any item, this must be with 14 days of the order being received.
• Items must be returned in the same condition as they were received. We will not process refunds if the items are returned damaged (unless previously notified) or lost on return.
• If the items are returned in the same condition (unless notified of damage in original transit) we will refund the full purchase price, plus postage if applicable, but you are responsible for the return postage.
• If any items were modified at your request, e.g. separation of booklet stamps, we cannot accept returns.
What will I be charged if I view your prices in Euros or US/Australian Dollars?
The currency converter gives an indication of our prices in Euros or US/Australian Dollars. This is based on average market rates and is updated weekly. However, you will be charged in GB Pounds so the actual amount you will pay in Euros or US/Australian Dollars will be based on the exchange rate at the time of the transaction and any other conversion charges levied by your credit/debit card provider.
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