Terms and Conditions

This website is owned and operated by:

Irwin Philatelics (Steve Irwin Stamps)
159 Ballards Way
Croydon
CR0 5RJ
UK

Telephone:
+44 20 8657 4851

e-mail:
steveirwinstamps@blueyonder.co.uk

Description of condition

For a description of Australia KGV Kangaroos and Heads, please see the following link

The description of condition for all other items on the website is as follows:

• Unmounted Mint (Unhinged Mint) means fine mint without faults and never hinged;
• Mounted Mint (Hinged Mint) means fine mint without faults with previous hinge and may have previous hinge remains;
• Fine Used means fine circular date stamp used, without faults, may include cancelled to order or philatelic (first day cover) cancellation, Fine used items are always supplied with light to medium single circular date stamp cancels;
• Good Used means stamps without faults but with a slogan, parcel, roller cancel or heavier circular date stamp cancel.

In all circumstances our 100% money-back guarantee applies – if you don’t like it we will exchange it for one you do like or we will give you your money back.

The illustrations on the website are intended to show you the quality of the items you are going to receive. In the case of special items the illustration is the item you will receive. Any faults that are not evident from the illustration are described. In the case of general items the illustration is intended to show the standard you should expect – the actual item you are sent may differ from the one shown, but should be of a similar standard. In all cases our 100% money-back guarantee applies.

Subject unsold

When you place an order with us, you are making an offer to buy goods. We will send you a confirmation email to confirm that we have received your order. Your contract to purchase items is not complete until we send you an e-mail notifying you that the items have been dispatched to you.

All offers on the website are made subject to stock availability and are subject unsold. We endeavour to ensure that only accurate and up to date information is placed online. However, there may be occasions when the actual item on offer differs slightly from that shown on the site, when an incorrect item is shown, or where incorrect copy is placed online. In the event that incorrect text or images are shown we will correct them as soon as possible. We will remove items from sale as soon as we are aware that they are no longer available.

Despatch

We endeavour to despatch all orders promptly, usually within 24 hours of receipt of your order and payment. However, on occasion this may not be possible, for example when we are attending stamp fairs. We will send you an email to acknowledging your order. We will also send you an email to let you know that your order has been despatched. In any event if you have not received your order within 14 days please contact us.

Returns and refunds

We are committed to customer satisfaction and will gladly accept the return of any items supplied by us, without question, provided that:

• the goods are returned in the same condition in which we supplied them;
• you notify Steve Irwin Stamps directly before returning any item, this must be with 14 days of the order being received;
• they have not been subjected to any form of treatment, for example, immersion in water or any other fluids without our permission; and
• they are returned within a reasonable period of time – we consider that a reasonable time for UK customers is two weeks from the date of delivery; for overseas customers four weeks from the date of delivery.

If the items are returned in the same condition (unless notified of damage in original transit) we will refund the full purchase price, plus postage if applicable, but you are responsible for the return postage

Postage and packing charges

PLEASE NOTE:  for exceptionally heavy or large items (such as year books) extra postage will be charged; in these cases the extra cost will be clearly noted on the item description.

All items are sent by 1^st Class/Airmail Royal Mail, items valued over £250 will be sent by Special Delivery/Airsure (items must be signed for) free of charge (please select a non-priority mail option, this will be added automatically for orders over £250). This can service can be paid for separately for smaller orders by selecting the 'Priority' options.  All orders have certificates of posting and the Post Office will contact you to confirm the details on any items that are lost or damaged in transit.