Privacy Statement

This privacy policy sets out how Steve Irwin Stamps uses and protects any information that you give Steve Irwin Stamps when you use this website.

Steve Irwin Stamps is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Steve Irwin Stamps may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
 

• Name
• Contact information including address, postcode telephone number and email address
• Other optional information such as where you heard of us, delivery notes or information supplied by you
• An optional opt-in to receive an occasional marketing email
• In order to serve you most efficiently, reputable third-party banking (Global Payments/Realex and PayPal) handle our credit card transactions. They receive the information needed to verify and authorise your payment card. All such organisations are under strict obligation to keep your personal information private.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment
• Internal record keeping
• We may very occasionally, if you have opted to receive them send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We will not sell, distribute or lease your personal information to third parties.
• You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Our Retention of Your Personal Data

We only keep your personal data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies

To make full use of the online shopping and personalised features on steveirwinstamps.co.uk, your computer or tablet will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold a number that is tied to a table in the site database, and this table in turns holds the various aspects of your session such as whether you are logged in, what items are in the basket and any coupons that have been entered or are used to provide us with information on site usage so we can continually improved our website and your user experience. However, if you'd prefer to restrict, block or delete cookies from steveirwinstamps.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

Here is a list of the main cookies we use, and what we use them for

 

Name	Purpose	Expires
ekm_USERNAME	Temporary cookie generated to test if cookies are enabled on the visitors browser.	72 hrs (3 days)
ekm_pp_USERNAME	Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.	On Exit
ekm_tmp_ORDERNUMBER	Stores a reference to the visitors order number after an order has been generated.	On Exit
ekmlastpage	Stores the id of the last page accessed so you can be returned to the place you were after adding an item to the cart	1 hr
_utma _utmb _utmc _utmz	These cookies enable the function of Google Analytics. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This helps us take and analyse visitor information such as browser usage, new visitor numbers, user activity when on the site and shopping times. That information helps us to improve the website and your shopping experience.	2 yrs 30 mins On Exit 6 mths

Third Party Cookies (cookies that are set by a domain other than the one being visited by the user)
 

Name	Purpose	Expires
is_unique_	Set by statcounter.com. When a person visits a site (with StatCounter code) a cookie is placed in the browser of that visitor. This cookie is then used solely to determine the first time, returning and unique visits to that site. The cookie is not used for any other purpose. This information is used by us to analyse usage of the site including ease of navigation with the aim of improving our website.	5 yrs